Frequently Asked Questions
Everything you need to know about bespoke design, customization, international shipping across North and South America, payment security, craftsmanship, and warranty.
Design & Customization
Can I customize the size or design of my table?
Absolutely. We specialize in bespoke commissions, allowing you to customize dimensions, wood style, resin finish, and frame design to match your personal vision.
Will the table look exactly like the photos or design preview?
Every table is unique due to natural wood grain and handcrafted artistry. Product images and design previews provide guidance, while customization allows for personalized dimensions and finishes.
Shipping & International Delivery
Do you ship across America?
Yes. Luxtables Collection ships throughout North America, Central America, and South America. We work to provide reliable international delivery options for customers across the Americas.
Are customs duties or import fees included?
Import regulations and customs costs vary by destination country. Final shipping and import details are clarified during checkout or customer support communication based on your delivery location.
How can I track my order?
Once your order is confirmed and dispatched, customers receive shipping coordination updates and available tracking details where applicable.
What happens if my order arrives damaged?
If damage occurs during transit, contact us within 24 hours of delivery with photos and details so we can coordinate an appropriate resolution.
How long does production and delivery take?
Delivery timelines vary by product type, customization level, and destination country. Custom commissions generally require additional production time beyond ready-to-ship items.
Payment & Security
Do you offer secure payment options?
We support secure payment methods including major card providers, PayPal, and approved payment gateways based on checkout availability.
Can I place an order from outside the United States?
Yes. We welcome customers throughout the Americas and can coordinate shipping options based on your country.
Care & Product Quality
Are your materials durable?
Our curated products are selected for craftsmanship, structural quality, and design excellence, with care recommendations provided for long-term maintenance.
How should I care for my table?
Use a soft cloth, avoid harsh chemicals, and follow product-specific care recommendations to preserve wood and finish quality.
Warranty
Do your products include warranty coverage?
Eligible products may include warranty protection as outlined in our warranty or guarantee policy. Please review individual product pages or policy pages for details.